In order to determine the emergency, you are required to video call or provide a video recording of your pet at the time of speaking to our veterinary professionals.
Ultimately, it is at the discretion of a VetCare Hotline veterinarian to determine if a pet qualifies or is eligible for the available emergency funds.
Our veterinarians will classify each pet issue into one of the following categories:
• EMERGENCY: The pet is in an immediate, life-threatening situation. It is recommended you immediately travel with your pet to the nearest vet hospital or clinic. This is the only category that activates the emergency fund. Pets must arrive at the vet clinic or hospital within 4 hours of a declared pet emergency.
• CRITICAL: The pet’s health is severely compromised. It is recommended pet parents make the earliest veterinarian appointment available. We highly recommend the pet to be seen within 24 hours.
• URGENT: The pet’s health is moderately compromised. We recommend pet parents schedule an appointment with their vet clinic within 3 days.
• NON-URGENT: The pet’s health is not compromised. Pet parents can determine if they prefer to wait until your next regular vet visit to further explore the issue.
Don’t worry. When an emergency is declared, customers will receive an email that includes instructions on how customers should proceed, as well as an emergency fund approval verification for customers to provide to VetCare Hotline Customer Service. There is no waiting for payments. VetCare Hotline will handle the direct payments for you.
You can go to any vet clinic of your choice, it does not need to be an emergency clinic.
When you arrive at the clinic, you should admit your pet for care. At certain clinics, you may be asked for a deposit upfront, which clinic will be reimbursed by the end of your visitif applicable.
After you receive the final invoice, you should ask the receptionist or vet technician to send a picture or pdf of the invoice to email@example.com, please call 1-833-351-8987.
After our review, we will provide payment up to $1,500 for your vet bill, including a deposit left upon arrival if applicable. This is paid directly to the clinic. We do not reimburse anything to you, we only provide payment directly to the clinic.
The emergency fund will not cover additional costs associated with euthanasia, such as cremation or memorabilia.
After your emergency fund payout, your remaining month membership fee would have been paid up for the rest of your currently membership year. Therefore, you will have no monthly subscription fee for the rest of the current membership year. Once the new membership year begins, your monthly membership subscription will start again and charge to your credit card on file.
Please note: we do not cover deposits at the beginning of the visit but you will be reimbursed when we finalize the vet bill.
Once the invoice is paid, you're free to leave with your pet.
We wish your pet a speedy recovery.